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We highly value your shopping experience at Breeze Valley, and we have set up a few standards to make sure that you are experiencing the best possible shopping experience with us.
Same Day Despatch
For all in stock items, we aim to despatch your items ordered before 3PM on the same business day. However, please do allow us 1 - 2 business days for your orders to be despatched, especially during busy shopping seasons. In case some of the items are out of stock or in back order, the whole order would be delayed.
Shipping speed is one of the critical factor in making sure you are receiving parcels within the expected time frame. We are cooperating with the fastest shipping companies possible to ensure your parcel is arrived within expectation, this includes Auspost, TNT, Border Express, Couriers Please etc. In case you prefer one courier company over another, simply let us know in the order note, and we will despatch accordingly.
We use every method to ensure your goods are delivered in one piece. We use bubble wraps, paper boxes, and any kinds of protective material to ensure the parcel is well protected. We have seen many customers love our packaging, especially the fragile goods like cups and glasses, paper, etc.
Hassle Free Returns
If the items received are damaged or wrong, simply let us know and we could do the replacement or refund for you within 7 days of purchase. If you changed the mind after purchase within 7 days of purchase, we also offer return and refund as according to our Refund Policy.
Excellence Customer Service
We aim to provide the best possible customer service to you, and you could easily reach us via Online Chat, Phone (1300 688 866), Email (Reception@breezevalley.com.au) or Contact us Form. Feel free to contact us at any time should you have any questions.